Refund Policy

Refund Policy

We want you to be completely happy with your order. That’s why we honour the Herbalife 30-Day Money Back Guarantee.

Returns

You have 30 days from the date of purchase to request a return or exchange.

To be eligible:

  • The product must be unused, in the same condition as received, and in its original packaging

  • You’ll need to provide a receipt or proof of purchase

    Refunds are typically processed within 5–10 working days of approval, and always within 14 days

Please do not return products directly to Herbalife.

Partial Refunds (if applicable)

Partial refunds may be issued for items returned in less than original condition (e.g. opened packaging, missing accessories)

Only partial refunds may be granted for:

  • Products not in their original condition

  • Items damaged or missing parts not due to our error

  • Any return made after 30 days

Refunds (if approved)

Once we receive and inspect your return, you’ll be notified by email whether your refund has been approved.

If approved, your refund will be processed automatically to your original method of payment. This may take a few working days depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card statement again

  2. Contact your credit card company and bank (it may take time to post)

  3. If still unresolved, contact us at diphillips37@gmail.com or call 07496129950

Sale Items

Only regular priced items are refundable.
This does not affect your statutory rights. Faulty or damaged sale items will still be eligible for a refund.


Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please email diphillips37@gmail.com

Gifts

If the item was marked as a gift and sent directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the original purchaser.

Returns Address

Please send your return to:

Herbal Shake Shop
37 Mariners Point
Port Talbot
SA12 6DL
United Kingdom

Return Shipping

  • You are responsible for your own return shipping costs.

  • Shipping fees are non-refundable.

  • If your refund is approved, the cost of return shipping may be deducted from your refund.

  • If returning items over £50, we recommend using a trackable shipping service or insurance.