Privacy Policy

Privacy Policy

Last updated: [Insert date]

At Herbal Shake Shop, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information when you use our website: www.herbalshakeshop.co.uk.

If you have any questions or concerns, please contact us at support@herbalshakeshop.co.uk.

1. Who We Are

Herbal Shake Shop
37 Mariners Point
Port Talbot, SA12 6DL
United Kingdom
Phone: +44 7496 129950
Email: support@herbalshakeshop.co.uk.

I am are an independent distributor of Herbalife products.

2. What Information We Collect

We may collect the following personal data when you browse or shop with us:

  • Contact details: Name, address, phone number, email address

  • Order information: Products ordered, order history, delivery details

  • Payment data: Payment confirmation (handled securely via Shopify, Stripe, or PayPal—we do not store card details)

  • Technical data: IP address, browser type, device information

  • Cookie data: Usage patterns, preferences, browsing history

  • Marketing preferences: If you opt-in to our emails or promotions

3. How We Use Your Data

We only process your personal data where we have a valid legal reason to do so. This includes:

  • To process and deliver your orders

  • To provide customer support

  • To improve our website and services

  • To send marketing (only with your consent)

  • To comply with legal or regulatory requirements

4. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted service providers who help operate our business, such as:

  • Shopify (e-commerce platform)

  • Payment processors (Stripe, PayPal)

  • Couriers (Royal Mail, Evri, Yodel, etc.)

  • Marketing tools (Google, Meta, Klaviyo – only if you opt-in)

All providers are bound by data protection laws and only process data on our behalf.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Operate essential website features (e.g. basket, checkout)

  • Understand how visitors use our site

  • Improve site speed and performance

  • Show relevant advertising (only with your consent)

You can manage or disable cookies at any time via your browser settings.

[Link to browser-specific cookie guides can be added]

6. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to see what personal data we hold about you

  • Correction – to request inaccurate data is corrected

  • Erasure – to request we delete your data (unless we’re legally required to keep it)

  • Restrict processing – to limit how we use your data

  • Data portability – to request your data in a structured format

  • Object – to withdraw consent or object to direct marketing

To exercise any of these rights, contact: support@herbalshakeshop.co.uk

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Children's Privacy

We do not knowingly collect personal data from children under 16. If we discover such data has been collected without parental consent, it will be deleted immediately.

9. Security Measures

We implement industry-standard security (SSL encryption, access restrictions, secure servers) to protect your data against unauthorised access or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.

Contact Us

If you have any privacy concerns or data access requests, contact:

Herbal Shake Shop
Email: support@herbalshakeshop.co.uk
Address: 37 Mariners Point, Port Talbot, SA12 6DL, United Kingdom
Phone: 07496 129950